Dear Sony, I pre-ordered the last of us from the PSN about a week ago. You charged my creditcard a few days ago. So why do I now have to wait another 2 hours to actually play the game? Couldn't you have pre-loaded it like you did when I ordered Bioshock Infinite and Remember Me from you in the same way?
We really need to figure this day one digital out, as any advantage over brick and mortar sales is lost like this. While the disadvantages are well known.
(2 hours was on my 60Mbit line, I can imagine others may have an even worse experience...)